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Privacy Policy

Last Updated: 5 January 2026

At 52loops, we believe in the integrity of the signal. Our business model is based on providing high-performance video infrastructure, not on selling or harvesting your personal data. This policy outlines how we protect your information while maintaining a high-capacity video ecosystem.

1. Our Core Privacy Principles

  • The Anti-Surveillance Model: We do not use tracking cookies. We do not follow you across the web.
  • Minimalist Data Collection: We only collect what is fundamentally required to deliver your loops and manage your billing.
  • No Success Tax on Privacy: Your privacy protections remain the same whether you are on The Signal or The System.

2. Information We Collect

A. Account Information

To manage your “circuit,” we collect:

  • Identity Data: Email address (used for your master login and “Success Credit” notifications).
  • Billing Data: Processed via Polar.sh. We do not store credit card numbers on our servers.
  • Infrastructure Metadata: Usage statistics (bandwidth and asset counts) to ensure you are on the correct tier.

B. Video Viewer Data (The “Return” Signal)

When your audience views a loop hosted on our infrastructure:

  • IP Address: Processed momentarily to deliver the video from the nearest Edge node.
  • Technical Logs: Browser type and device type to ensure optimal video transcoding and playback.

3. Analytics: The Cookieless Approach

We use PostHog for product analytics. To protect your audience:

  • Zero Cookies: We operate in “Cookieless Mode.” No tracking files are placed on your viewers’ devices.
  • EU Residency: All analytics data is processed on servers located within the European Union (Frankfurt, Germany).
  • Anonymization: IP addresses are hashed server-side. We see “trends,” not “individuals.”

4. Infrastructure & Data Processors

To maintain the 52loops backbone, we partner with the following “Sub-processors” who adhere to strict security standards:

  • Cloudflare: For global edge delivery and Domain Guard security.
  • Brevo (EU): For transactional emails and “Signal” updates.
  • Polar.sh (USA): For secure payment processing.
  • PostHog (EU): For cookieless, privacy-first analytics.

5. Data Residency & International Transfers

  • Analytical Data: Resides strictly in the EU.
  • Video Content: Distributed globally via our 330-node CDN to ensure the fastest “Return” to your audience, regardless of their location.
  • Legal Basis: We process data based on Contractual Necessity (to provide the service you paid for) and Legitimate Interest (to protect our network from abuse via Domain Guard).

6. Security: The Secure Circuit

We implement Domain Guard (Active Whitelisting) to prevent unauthorized use of your content. Internally, we enforce strict 2FA/Security Key protocols for all administrative access to the 52loops infrastructure.

7. Your Rights

Regardless of your location, you have the right to:

  • Access: Request a copy of the data we hold on your circuit.
  • Erasure: Request that we “close the loop” and delete your account data.
  • Portability: Export your video assets at any time.

To exercise these rights, contact our operations team at privacy@52loops.com.

8. Changes to this Policy

If we modify our infrastructure in a way that impacts your privacy, we will send a signal to your registered email address before the changes take effect.