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Terms of Service

Last Updated: 5 January 2026

1. Acceptance & Service Definition

52loops (“the Service”) is a video delivery infrastructure. This Service is designed for professional use (business communication, marketing, and education). Use of the Service as a general-purpose CDN or for non-video file distribution is prohibited.

2. Capacity, “Occasional Bursts,” and Tier Alignment

We provide predictable pricing with a unique “Growth Edge” policy.

  • Definition of “Occasional Burst”: A temporary spike in bandwidth is not a capacity breach. An Occasional Burst is defined as usage that:
  1. Exceeds your tier limit for less than 48 consecutive hours, AND
  2. Peak daily usage remains ≤ 20% of your total monthly tier allowance. (Example: On the $19/mo “Signal” plan (1TB), a burst of up to 200GB in a single day for under 48 hours is fully covered).
  • Tier Alignment Process: If usage consistently exceeds these metrics or your Loop Capacity (Asset Limit), we will notify you via email (14 days’ notice; 30 days for EU/UK users) of the required transition. During this period, you may delete assets or reduce usage to remain on your current tier.
  • The Success Credit: Upon exceeding your tier limits, your account will continue functioning at the higher tier level until your next billing cycle. You will pay nothing extra until that date. No action required.

3. Caching Integrity & System Abuse

To protect our zero-egress model, the following are strictly prohibited:

  • Cache-Busting: Bypassing our CDN to force direct “origin hits” to our storage.
  • Automated Harvesting: Using bots/scripts to request segments in non-human patterns.
  • Bulk Uploads: Uploading >500 videos in 24 hours via API may delay processing. For migrations, please contact support to schedule ingestion.

4. Copyright (DMCA) & Intellectual Property

52loops respects intellectual property rights. We comply with the Digital Millennium Copyright Act (DMCA) for content accessed in the United States. 4.1 Designated Agent: We are registered with the US Copyright Office (Registration No.: [NUMBER]). Notices should be sent to: dmca@52loops.com. 4.2 Takedown Process: Valid notices must include your signature, the URL of the material, and a statement of good faith belief. 4.3 Your responsibility: You warrant all uploaded content complies with copyright law. 4.4 Repeat Infringers: Accounts with three (3) valid takedown notices within a 12-month period will be terminated.

5. Limitation of Liability & Force Majeure

5.1 Service “As-Is”: TO THE MAXIMUM EXTENT PERMITTED BY LAW, 52LOOPS IS PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. We make no warranties, expressed or implied, regarding uptime or fitness for a particular purpose.

5.2 Force Majeure: We are not liable for service failures or data loss caused by factors outside our reasonable control, including but not limited to:

  • Cloudflare database, storage, CDN, and other infrastructure outages.
  • Third-party processor failures (e.g., Polar.sh downtime).
  • Natural disasters, government actions, or internet-wide outages.

5.3 Liability Cap: In no event shall our total aggregate liability for any claim arising out of the Service exceed the amount actually paid by you to 52loops in the six (6) months immediately preceding the event giving rise to the claim. This cap applies regardless of the nature of the claim (contract, tort, or otherwise). This limit is cumulative and will not be increased by the existence of more than one incident.

6. Termination & Notice Periods

  • Immediate Termination: For illegal content (piracy, malware, explicit adult content).
  • Standard Termination: For non-critical breaches, we provide termination notice periods compliant with your local laws:
    • EU/UK/Switzerland: 30 days (required by GDPR/Consumer Rights Directive)
    • All other regions: 14 days

During this period, you may export your videos in MP4 format via the dashboard.

7. Governing Law & Dispute Resolution

These Terms are governed by Malaysian Law. We aim to resolve all service issues without the need for formal legal proceedings.

  • Problem Resolution:

  • Step 1: Informal Resolution. Email hello@52loops.com. We acknowledge all support inquiries within 3 business days.

  • Step 2: Service Credits. If a technical issue within our control remains unresolved for more than 30 consecutive days, we will offer a Service Credit equal to one (1) month of your current subscription fee as a good-faith resolution. This credit is the sole and exclusive remedy for service interruptions.

  • EU/UK/Swiss Users: Our DPA ensures GDPR compliance. Nothing in these Terms restricts your statutory rights under local consumer protection laws to pursue claims in your local courts.

  • Malaysian Users: We comply with the Personal Data Protection Act 2010 (PDPA). Contact us at hello@52loops.com

8. Refunds and Fair Play

We offer a 7-day “No-Hassle” refund guarantee.

  • Manual Review: All requests are reviewed within 3 business days.
  • Denial Criteria: Refunds are denied only if content is illegal or if usage exceeds 2TB of bandwidth without a legitimate business justification.